About Research Square
Research Square Company, a five-time INC 5000 award winner, exists to make research communication faster, fairer, and more useful. Through our industry leading preprint platform, Research Square, research promotion tools, and AJE’s comprehensive suite of manuscript preparation services, we are proud to have supported over 2.5 million authors in 192 countries since our founding in 2004. Across all sides of our business, our team of former researchers and publishing industry professionals truly understand the importance of sharing research results with the world. By helping researchers communicate their work more effectively, we accelerate the pace of global discovery and advancement.
What we will expect from you once you’re here
The Customer Data Analyst will possess an understanding of data analysis methods, apply those methods and their expertise to initiate and lead data projects to better understand our customers, help measure customer health, help improve our customer experience and assist the Customer Services Team in making data-informed strategic decisions. They will help define our data standards with respect to our customer data collection, storage, and reporting and will have an interest in continued learning and development in the data science field. They will participate in a Data Analytics Community of Practice for Research Square Company, contributing to shaping data analytics at the company. As our customer (and product) base grows, so will our data, and the opportunity for complex projects will grow with the data analyst.
What Data Analysts deliver
Experience you will need
Academic and Professional Qualifications
Working at Research Square Company
Our team embraces and fuels change, fights for simplicity, invests in customers’ success, and applies a data-driven approach to continuously improve and magnify our impact. We have developed tools and services that have been adopted by major international publishers to improve the publishing experience for their authors.
We are a high-growth, family-friendly, and mission-driven company that regularly wins awards for our workplace culture, pace of growth, and innovations. Our organization is casual and flexible while also being stimulating and dynamic. We have a results-focused work environment.
Research Square Company’s policy is to provide equal employment opportunity in all its employment practices without regard to race, color, religion, sex, national origin, citizenship, ancestry, marital status, protected veteran status, military status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category. Applicants for US-based positions with Research Square must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire.
Research Square supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email Recruitment@researchsquare.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.