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Submission Processor

Research Square Company, home to American Journal Experts (AJE) and Research Square, is dedicated to improving the way discoveries are shared by the international research community. Our growing editing services team includes scientists, former academics, and language experts who help researchers by ensuring that their ideas are communicated clearly and accurately.

We currently have an opportunity for a hardworking and self-motivated individual who loves solving problems and helping their colleagues succeed. Our Submission Processor role supports our editing team by ensuring that important information is extracted from manuscripts so that they can be passed on to the appropriate members of the team for editing; submission processors may also help us match manuscripts with editors and perform other processing and cleanup tasks on documents.

Submission Processors can work remotely or from the Durham office. Remote or in-person training and attendance of functional meetings will be required. The posted position reflects a Monday to Friday week, with required availability from 9 AM to 5 PM (in your local time zone).

Job duties will include the following:

  • Processing newly submitted manuscripts and resolving any submissions backlog during the hours of 9 AM to 5 PM (in your local time zone), Monday through Friday.
  • Developing and maintaining a strong understanding of company operations and using that knowledge to prioritize work as needed 
  • Matching editors to assignments
  • Monitoring and handling customer service communications providing additional information or instructions for submitted manuscripts.
  • Facilitating downstream process steps by providing accurate information and decision-making.

Submission Processors may also participate in testing of new operations processes and optimization of existing processes.

Job qualifications include the following:

  • BA/BS degree
  • Detail-oriented, tech-savvy, and adaptable to learning and implementing new processes and/or software solutions
  • Experience with Microsoft Word
  • Must possess excellent written and oral communication skills, as well as the ability to work independently to meet critical deadlines
  • Excellent time management and the ability to handle occasional urgent tasks quickly and accurately

All training will be provided. To be considered for this position, please fill out an application to let us know why you’re interested and what you’d bring to the role.

The starting, non-negotiable annual salary for this role is $36,000. 

Who We Are

Research Square Company exists to make research communication faster, fairer, and more useful. We are a growing team of scientists, researchers, language experts, software developers, and publishing industry veterans working together to find new ways to help researchers succeed. 

Headquartered in Durham, North Carolina, Research Square Company consists of two main divisions, American Journal Experts (AJE) and Research Square. Since 2004, AJE has provided manuscript preparation services to hundreds of thousands of researchers helping them to get their work published. Launched in 2018, our platform, Research Square, is the largest multidisciplinary preprint server in the world. By helping researchers communicate their work more effectively, we accelerate the pace of global discovery and advancement.

Our team embraces and fuels change, fights for simplicity, invests in customers’ success, and applies a data-driven approach to continuously improve and magnify our impact. We have developed tools and services that have been adopted by major international publishers to improve the publishing experience for their authors.

We are a high-growth, family-friendly, and mission-driven company that regularly wins awards for our workplace culture, pace of growth, and innovations. Our workplace is casual and flexible while also being stimulating and dynamic. We have a results-focused work environment. Employees have the option of working remotely anywhere in the US or, for those local to the Raleigh-Durham area, taking advantage of our open office in downtown Durham. 

Benefits

https://company.researchsquare.com/careers

Recent Company Awards

Sloan Award for Workplace Flexibility (2011, 2012) 
When Work Works Award (2014, 2016, 2017) 
NC Parenting Magazine’s Family Friendly 50 (2013, 2014) 
Triangle Business Journal's Best Places to Work (2017, 2019, 2020)
NCBC Breastfeeding-Friendly Employer Award (2017)
Family Forward NC Featured Business (2019)

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